Customer experience is everything.
NexRep can help you get it right.

Why is customer experience so important?

Customers loyalty
Best Customers Experience
Customers Willingness
Customers Leaves a Brand After One Bad Experience

Some of the most successful enterprises and fastest growing startups trust NexRep’s Marketplace customer experience teams to help:

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Foster customer loyalty & retention

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Propel positive customer engagement

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Increase first contact resolution

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Improve crisis management

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Boost customer conversions

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Maximize average order value

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Reduce customer service costs

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Generate greater shareholder returns

Organizations We’ve Helped Include…

Better performance. Lower costs.

Center Source unparalleled workforce efficiencies and operational methodologies consistently save our clients up to 30-40% in costs. Our cutting-edge virtual platforms provide superior customer engagements, security, and quality. And our boundaryless talent pool and a hybrid of person-to-person interaction combined with Assessment AI leads to a broad network of exceptional agents creating exceptional customer experiences.

Our clients get results

Creating Better Customer Experiences

Prior to contracting with NexRep, our food delivery client outsourced their customer care to a brick-and-mortar facility. In a head-to-head test, NexRep’s network of agents outperformed the incumbent in CX and subsequently maintained performance while ramping 400% in four months.

Combining Scalability & Performance

Heading into its busy season, NexRep’s online travel booking client requested a ramp to handle significant increases in both phone and chat volume. NexRep successfully met the ramp request, while our network of agents outperformed other partners by 16% in customer satisfaction.

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Want to see how NexRep can help you deliver exceptional customer experiences?

You’re in the right place if you’re looking for any of these services

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Customer Care

Exceeding customer experience expectations at a lower cost to you.
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Business Continuity

Seamless, reliable, and scalable. When times get tough, we’ve got your back.
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Inbound Sales

Optimizing your media investment with better conversion rates and AOV.
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Outbound Sales

Maximizing your ROI through pinpoint staffing, lead penetration, and conversio

Happy agents produce happy customers.

Better performance. Lower costs.

NexRep’s mission is to engage and empower a network of exceptionally happy agents delivering world-class customer experiences and exceptional results.

In today’s open talent economy, NexRep is at the forefront of mounting a revolution and is proud to offer modern-day opportunities to independent contractors.

We seek the best and brightest agents who desire good pay, flexible schedules, and interesting work with a reputable company that will help them achieve a more fulfilling work-life balance.

Thanks to that model, NexRep is quickly able to deploy a happy and engaged agent network that is 100% US-based, fully dedicated to your brand, and committed to your customers.

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Ready to achieve greater work-life balance?