Create exceptional customer experiences
from the comfort of your own home

What you can expect in Customer Care

As a Customer Care Agent within the NexRep Marketplace, you’ll be matched with one of several leading American companies or fast-growing brands. Depending on the client, you’ll be expected to assist customers in one or several of these areas:

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Tier 1 & tier 2 customer care
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Customer escalation support
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White glove customer care
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Appointment setting
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Back office support
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Help desk services
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Travel booking support
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Delivery support
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Sales support
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Roadside support
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Dispatch services
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Virtual receptionist and answering services
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Transactional services
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Personal concierge services
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Business concierge services
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Consumer product services

What Channels You’ll Use to Interact with Customers

Some independent contractor opportunities within the NexRep Marketplace involve supporting a single contact channel. Other opportunities involve supporting more than one channel. The exact channel mix you support as a contractor will depend on your skills, interests, and the opportunities currently available. Channels supported include:

Phone

Chat

Email

Text

Social

What it takes to be successful in Customer Care

Regardless of the client you partner with, you will have a direct and important impact on their
customers’ experiences. You will be a brand steward, caring for customers, answering questions,
and solving problems. People who are successful in Customer Care are:

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Self-motivated
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Passionate about helping customers
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Empathetic listeners
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Strong multitaskers
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Determined problem solvers
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Good researchers
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Business concierge services
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Comfortable working on a computer

What’s in it for you

Some of the perks and benefits you can expect from being a Customer Care
Agent within the NexRep Marketplace include:

Freedom

You get to be your own boss, meaning you decide how much or how little you work.
You can maximize your earning potential since you set your own schedule.
You get to work from the comfort of your own home. If you ever move, your business moves with you.

Support


You’ll have an onboarding team to help you get up and running quickly and easily.
You’ll go through live, instructor-led certification to help you feel prepared and confident before ever handling customer contacts.
You’ll have on-demand access to a team of Resource Specialists, available to help you in real-time.

Cost Savings

Working from home means no more commuting. Customer Care Agents in the NexRep Marketplace save an average of $4,800 in gas and other auto-related expenses each year.
Working from home also means being able to wear your casual clothes every day, saving you $1,000 or more per year in professional attire purchases.

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Ready to achieve greater work-life balance?